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ZIMSEC O Level Commerce Notes: Consumer Rights

  • The right to basic human needs:
  • consumers must have access to basic needs such as food, clothing, water, shelter, education and health care.
  • The right to safety:
  • Consumers must be protected against goods and service or production processes which are dangerous to health.
  • The right to be informed
  • consumers must be given facts and figures required to make informed choices and decisions.
  • The right to choose:
  • consumers must have access to a wide range of goods and services.
  • The right to be heard:
  • Consumers must be allowed to express themselves and lodge complaints.
  • Consumers must also be represented in government and other policy making bodies to enable them to put across to put across their views.
  • The right to redress:
  • consumers must be accorded a fair settlement of just claims.
  • Consumers must be compensated for sub-standard goods and services purchased.
  • The right to consumer education:
  • Consumer must be provided knowledge of their rights.
  • The right to a healthy environment:
  • Consumers must be protected against environmental hazards i.e. consumers must live in a clean and safe environment.

To access more topics go to the Commerce Notes page.

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