ZIMSEC O Level Business Studies Notes: Managing Human Resources:Ways to overcome barriers to the communication process

  • As pointed out the communication process can encounter problems that will reduce its effectiveness
  • These problems are also known as communication barriers
  • To read notes on the communication process please click here
  • These communication barriers can be overcome in various ways depending on their nature:

Possible solutions to encoding level barriers

  • Planning the process in advance
  • State all assumptions being made if necessary or not making any assumptions at all
  • Avoid the use of jargon unless when communicating with fellow colleagues who are familiar with the terms
  • When the receiver and sender have different first languages try to find a common language e.g. English or find a translator
  • Avoid verbosity, cliche’s and outdated words
  • Compose and revise your message to make sure your intentions are clearly expressed
  • Try to understand the other person’s point of view, circumstance etc (be empathetic) even if you do not agree with them or share their circumstances
  • Appropriate use of terminology

Possible solutions to transmission level barriers

  • Select the most appropriate channel for your audience e.g. radio for rural people
  • Speak clearly
  • Write legibly or type the message using a clear font
  • Avoid passive aggressive behavior, irony and sarcasm when communicating which might lead to contradictions between spoken message and non-verbal cues
  • Find a quite environment to avoid noise
  • Use reliable technology to avoid distortion e.g. send an email instead of sending a messenger in person

Possible solutions to decoding level barriers

  • Avoid distractions and focus
  • Use feedback to elicit verification of the sender’s intended meaning of ambiguous words
  • Express your lack of interest in the subject
  • Avoid emotional stress before the communication process
  • Take courses that deal with stereotypical views and bias
  • Tell the sender when you have been overwhelmed with information

To access more topics go to the O Level Business Notes

- See latest Zimbabwe grocery prices -


We publish the latest grocery prices from Zimbabwean supermarkets. We also deliver groceries online

Quick NetOne, Telecel, Africom, And Econet Airtime Recharge

If anything goes wrong, click here to enter your query.