ZIMSEC O Level Business Studies Notes: Managing Human Resources: Communication in Business: Problems of communication failure/ineffective communication

  • The importance of communication to a business cannot be overestimated
  • Communication problems and failure will lead to:
  • Inefficiency
  • Failure to formulate and communication plans and objectives
  • Failure to achieve the organisation’s goals
  • Demotivation, low morale and other problems with employees for example industrial action
  • Mistakes and misunderstandings
  • poor quality work and products
  • Dissatisfied customers
  • Falling sales
  • Lack of coordination
  • Conflict
  • Inconsistencies
  • Lack of control
  • Failure to implement plans

N.B The problems that a business/organisation might face as a result of communication failure are virtually limitless. Organisations owe their very existence and continued survival to the communication process.

To access more topics go to the O Level Business Notes

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