The Consumer Council of Zimbabwe (CCZ)

• Receives complaints from consumers and then investigates them.
• Settles disputes via arbitration between consumers and traders.
• Files lawsuits on behalf of consumers.
• Educates consumers on their rights.
• Provides advice to consumers, ie. advises consumers to buy wisely by comparing prices and quality of products.
• Conducts spot checks to make sure that standards are maintained and that prices recommended by the government are adhered to.
• Encourages fair competition among manufacturers when advertising.
• Promotes:
• manufacturing of standard goods.
• Proper labelling of goods.
• Ethical, moral and decent advertising of goods and services.
• recommends:
• testing of goods by the Standards Association of Zimbabwe and publishing of results of goods tested.
• Reputable shops to customers.
• appropriate consumer legislation to government.
• Acts as a watchdog against unethical practices by traders e.g. profiteering.

To access more topics go to the Commerce Notes page.