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Gmail Email. Image credit play.google.com
ZIMSEC O Level Business Studies Notes: Leadership:Communication in Business: Emails
- Refers to electronic messages send from one computer/smart device to another
- It takes place on the internet
- Both the user and the sender have an address in the form of [email protected]
- The sender can send messages to groups of people at the same time
- The sender can also send the same message to a large group of people
- It allows people to send and receive documents and files as email attachments
Advantages
- The message is send instantly
- It is not limited by geographical location of the sender and receiver
- It is a relatively cheap means of communication
- Messages are quickly delivered to recepients
- The same message can be send to a lot of people at the same time allowing for quick dissemination of information
- Documents and files can be send and received as email attachments
- Can include hyperlinks for reference and further research
- There is easy reference as it is a written form of communication
- Messages can be easily sorted and categorised
Disadvantages
- The recipient and receiver need an internet connection
- Equipment to use such as smartphones and computers can be expensive
- There is danger of phising and scams
- Money and resources are spent fighting spam
- Introduce a potential security hole within the organisation
- Can be hacked and leaked exposing archives of confidential conversations that could be detrimental to the organisation
- There is no guarantee the sent email will be read
- Legitimate mail might rejected by spam software
- Feedback is not always instantaneous
- There is no opportunity to clarify the message
- Messages can be destroyed by viruses
To access more topics go to the O Level Business Notes page