Consumer Rights

• The right to basic human needs:
• consumers must have access to basic needs such as food, clothing, water, shelter, education and health care.
• The right to safety:
• Consumers must be protected against goods and service or production processes which are dangerous to health.
• The right to be informed
• consumers must be given facts and figures required to make informed choices and decisions.
• The right to choose:
• consumers must have access to a wide range of goods and services.
• The right to be heard:
• Consumers must be allowed to express themselves and lodge complaints.
• Consumers must also be represented in government and other policy making bodies to enable them to put across to put across their views.
• The right to redress:
• consumers must be accorded a fair settlement of just claims.
• Consumers must be compensated for sub-standard goods and services purchased.
• The right to consumer education:
• Consumer must be provided knowledge of their rights.
• The right to a healthy environment:
• Consumers must be protected against environmental hazards i.e. consumers must live in a clean and safe environment.

To access more topics go to the Commerce Notes page.