Communication introduction and its importance

•  is the imparting or exchanging of information or news.
• In Commerce communication refers to the sending and receiving information from one person to another through postal or telecommunication services.

The importance of communication

• Allows the sending and receiving of information.
• Allows suppliers and buyers to make contracts.
• Allows payments to be received and made.
• Allows the sending and receiving of business documents e.g. orders and quotations.
• Allows the lodging of complaints and settlement of queries.
• Enables contact with buyers, suppliers and employees.

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