• ICT (Information and Communication Technology) refers to the use of digital technology to process, store, and transmit information.
  • ICT has become an essential tool for businesses of all sizes and types in Zimbabwe and around the world.
  • The use of ICT in business has revolutionized the way organizations operate and has created new opportunities for growth, efficiency, and innovation.
  • In this section, we will identify ICT resources that are utilized in businesses and explain the role of ICT in business.

ICT Resources Utilized in Businesses in Zimbabwe:

  • Hardware: Computers, laptops, servers, printers, scanners, mobile devices, and other hardware devices are used extensively in businesses in Zimbabwe.
  • Software: Various software applications, such as accounting software, customer relationship management (CRM) software, enterprise resource planning (ERP) software, and office productivity software are utilized to manage and optimize business operations.
  • Networks: Local area networks (LANs) and wide area networks (WANs) are used to connect devices and enable communication and collaboration within and between organizations.
  • Internet and Cloud Computing: The internet is used for e-commerce, online marketing, and communication, while cloud computing enables businesses to access and use software and data stored on remote servers.

Role of ICT in Business:

  • Improved Communication and Collaboration: ICT tools such as email, instant messaging, video conferencing, and collaboration software have made it easier for businesses to communicate and work together across different locations and time zones.
  • Increased Efficiency and Productivity: ICT tools automate routine tasks, streamline business processes, and provide real-time data, which helps businesses to make faster and better decisions.
  • Enhanced Customer Experience: ICT enables businesses to provide personalized and timely services to customers through various channels, such as social media, mobile apps, and chatbots.
  • Competitive Advantage: ICT enables businesses to gain a competitive edge by offering innovative products and services, reaching new markets, and responding quickly to changes in the business environment.
  • Cost Savings: ICT reduces the need for physical infrastructure, such as office space and paper-based documents, and enables businesses to save costs on travel, storage, and communication expenses.

Examples of ICT in Zimbabwean Businesses:

  • Econet Wireless, a mobile network operator in Zimbabwe, uses ICT to provide mobile money services, which allow customers to make payments and transfers using their mobile phones.
  • Delta Corporation, a beverage manufacturing company, uses ERP software to manage its supply chain, production, and distribution operations.
  • CBZ Bank, one of the largest banks in Zimbabwe, uses CRM software to manage its customer relationships and provide personalized services to its clients.
  • Liquid Home (formerly ZOL), a leading internet service provider in Zimbabwe, uses cloud computing to provide its customers with high-speed internet access and other digital services.

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