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ZIMSEC O Level Business Studies Notes: Leadership:Communication in Business: Emails

  • Refers to electronic messages send from one computer/smart device to another
  • It takes place on the internet
  • Both the user and the sender have an address in the form of
  • The sender can send messages to groups of people at the same time
  • The sender can also send the same message to a large group of people
  • It allows people to send and receive documents and files as email attachments


  • The message is send instantly
  • It is not limited by geographical location of the sender and receiver
  • It is a relatively cheap means of communication
  • Messages are quickly delivered to recepients
  • The same message can be send to a lot of people at the same time allowing for quick dissemination of information
  • Documents and files can be send and received as email attachments
  • Can include hyperlinks for reference and further research
  • There is easy reference as it is a written form of communication
  • Messages can be easily sorted and categorised


  • The recipient and receiver need an internet connection
  • Equipment to use such as smartphones and computers can be expensive
  • There is danger of phising and scams
  • Money and resources are spent fighting spam
  • Introduce a potential security hole within the organisation
  • Can be hacked and leaked exposing archives of confidential conversations that could be detrimental to the organisation
  • There is no guarantee the sent email will be read
  • Legitimate mail might rejected by spam software
  • Feedback is not always instantaneous
  • There is no opportunity to clarify the message
  • Messages can be destroyed by viruses

To access more topics go to the O Level Business Notes page