April 2019

Commerce: Barriers To Effective Communication

By |2022-09-15T12:30:26+02:00April 15th, 2019|Notes, O Level Commerce Notes, Ordinary Level Notes|

ZIMSEC O Level Commerce Notes:  Communication: Barriers To Effective Communication

  • We have already provided an introduction to communication here
  • We have also looked at what effective communication is here
  • Now we will look at barriers to effective communication
  • Unfortunately not all communication is effective due to communication barriers
  • A communication barrier is an obstacle that […]

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Commerce: Effective Communication

By |2022-09-15T12:30:27+02:00April 15th, 2019|Notes, O Level Commerce Notes, Ordinary Level Notes|

ZIMSEC O Level Commerce Notes:  Communication: Effective Communication

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Commerce: The Communication Process

By |2022-09-15T12:30:28+02:00April 15th, 2019|Notes, O Level Commerce Notes, Ordinary Level Notes|

ZIMSEC O Level Commerce Notes:  Communication: The communication process

  • Communication is the secret sauce of civilisation and makes us who we are
  • Communication can be defined as the exchange of information, ideas, opinions and feelings
  • The process of communication and it’s stages can be shown on a diagram such shown below

communications_model-min

The […]

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January 2017

Communication in Business: Notice Boards

By |2022-09-15T12:37:20+02:00January 20th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Notice Board. Image credit blogspot.google.com

ZIMSEC O Level Business Studies Notes: Leadership: Communication in Business: Notice Boards

  • Is a surface intended for the posting of public messages
  • For example upcoming meetings, events, provide information, announce a sale etc
  • They are also known as bulletin boards, notice boards or pin boards or simply […]

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Communication in Business: Emails

By |2022-09-15T12:37:21+02:00January 20th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Gmail Email. Image credit play.google.com

ZIMSEC O Level Business Studies Notes: Leadership:Communication in Business: Emails

  • Refers to electronic messages send from one computer/smart device to another
  • It takes place on the internet
  • Both the user and the sender have an address in the form of user@example.com
  • The sender can send messages to […]

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Communication in business: Face to face

By |2022-09-15T12:37:21+02:00January 20th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Interpersonal communication. Image credit darryllshaw.co.uk

ZIMSEC O Level Business Studies Notes: Leadership:One to one (interpersonal communication)

  • It is the exchange of information and ideas between two people
  • It involves face to face communication, verbal/spoken communication and non-verbal communication in form of gestures
  • It is the most frequently used form of communication when […]

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Communication in business: Open meeting

By |2022-09-15T12:37:21+02:00January 20th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Business Meeting. Image credit atlantablackstar.com

ZIMSEC O Level Business Studies Notes: Communication: Open meeting

  • Is a formal or informal gathering of individuals that deliberately come together to deliberate on certain issues of importance to the organisation and its members
  • Formal meetings are planned,  officially recognised by the organisation and have a agenda […]

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Ways of communicating in business

By |2022-09-15T12:37:22+02:00January 18th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Phones are a popular means of communication within businesses. Image credit accessableliving.com

ZIMSEC O Level Business Studies Notes: Leadership:Ways of communicating in business

  • There are multiple ways of communication within businesses
  • Sometimes the word methods of communication is used to refer to ways of communication
  • Each way has it’s own advantages […]

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The Grape Vine: Informal vs Formal Communication

By |2022-09-15T12:37:22+02:00January 18th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

The grape vine gives it’s name to the informal communication process. Image credit cliparts.co

ZIMSEC O Level Business Studies Notes:The Grape Vine: Informal vs Formal Communication

  • Communication can also be classified as either informal or formal
  • Formal communication is official, arranged and approved of by the relevant authorities in the organisation
  • […]


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Upward, Downward, Horizontal Communication

By |2022-09-15T12:37:23+02:00January 18th, 2017|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Horizontal communication is between peers. Image credit life.wevorce.com

ZIMSEC O Level Business Studies Notes: Leadership: Upward, Downward, Horizontal Communication

  • When it comes to direction communication can be classified as horizontal, downward or upward
  • Downward communication follows the chain of command from the topmost levels to the subordinates
  • This can be used […]

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