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The communication process
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The communication process

Notes, O Level Business Studies Notes, Ordinary Level Notes

The communication process

By garikaib|2022-09-15T12:37:23+02:00January 24th, 2023|Notes, O Level Business Studies Notes, Ordinary Level Notes|

ZIMSEC O Level Business Studies Notes: Leadership: The communication process

Communication is the exchange of information, ideas, opinions and feelings
The process of communication and it’s stages can be shown on a diagram known as the communication model

The Communication Model

The communication process involves encoding of information by the […]

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Verbal Communication

By garikaib|2022-09-15T12:37:25+02:00January 24th, 2023|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Verbal Communication. Image credit infochristo.com

ZIMSEC O Level Business Studies Notes: Verbal Communication

Is the sharing of ideas, thoughts and feelings using speech and sounds
In verbal communication words are used to exchange information

Advantages

There is immediate feedback
There is direct impact
Allows for the use of plain and easily […]

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Communication introduction and its importance

By garikaib|2022-09-15T12:43:03+02:00January 24th, 2023|Notes, O Level Commerce Notes, Ordinary Level Notes|

Communication. Image credit wordpress.com ZIMSEC O Level Commerce Notes: Communication: Communication introduction and its importance

is the imparting or exchanging of information or news.
In Commerce communication refers to the sending and receiving information from one person to another through postal or telecommunication services.

The importance of communication

Allows the sending […]

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Written Communication

By garikaib|2022-09-15T12:37:24+02:00January 24th, 2023|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Written Communication. Image credit theodysseyonline.com

ZIMSEC O Level Business Studies Notes: Written Communication

Involves any type of message that involves the use of the written word
It includes things like emails, reports, letters, instant messages (Whatsapp and Facebook)

Advantages

Same message can be delivered to different receives with speed e.g. an […]

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Surface and Airmail

By garikaib|2022-09-15T12:43:03+02:00January 24th, 2023|Notes, O Level Commerce Notes, Ordinary Level Notes|

An Airmail envelope. Image credit prexie-era.org ZIMSEC O Level Commerce Notes: Communication: Surface and Airmail

Both forms of mail are often colloquially referred to as snail mail.

Surface mail

mail is sent by land to its destination.
Ordinary envelopes are used.
The postage cost is low.
The delivery time is […]

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Visual Communication

By garikaib|2022-09-15T12:37:23+02:00January 24th, 2023|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Visual Communication Image credit dmcmedicalgroup.com

ZIMSEC O Level Business Studies Notes: Visual Communication

is the expression of information and ideas using visual aids or aids
it includes body language and gestures
it may also include the use of photographs, charts, graphs, and diagrams to enforce or demonstrate ideas or data.
The use […]

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Private Bags and Post Office Boxes

By garikaib|2022-09-15T12:43:02+02:00January 24th, 2023|Notes, O Level Commerce Notes, Ordinary Level Notes|

Post Office Boxes. Image credit blogspot.com ZIMSEC O Level Commerce Notes: Communication: Private Bags and Post Office Boxes

Post Office Boxes.

Are used by people without street addresses to receive mail.
Boxes are rented from the Post Office.
Boxes are built on the outside walls of the Post […]

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Upward, Downward, Horizontal Communication

By garikaib|2022-09-15T12:37:23+02:00January 24th, 2023|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Horizontal communication is between peers. Image credit life.wevorce.com

ZIMSEC O Level Business Studies Notes: Leadership: Upward, Downward, Horizontal Communication

When it comes to direction communication can be classified as horizontal, downward or upward
Downward communication follows the chain of command from the topmost levels to the subordinates
This can be used […]

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Business Reply services and Post Restante

By garikaib|2022-09-15T12:43:01+02:00January 24th, 2023|Notes, O Level Commerce Notes, Ordinary Level Notes|

Business Reply service. Image credit easyenvelopes.com ZIMSEC O Level Commerce Notes: Communication: Business Reply services and Post Restante

Business reply service.

The service is used in market research:
to encourage responses.
The respondent does not pay postage or the postage is already prepaid by sender.
The sender first obtains […]

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The Grape Vine: Informal vs Formal Communication

By garikaib|2022-09-15T12:37:22+02:00January 24th, 2023|Notes, O Level Business Studies Notes, Ordinary Level Notes|

The grape vine gives it’s name to the informal communication process. Image credit cliparts.co

ZIMSEC O Level Business Studies Notes:The Grape Vine: Informal vs Formal Communication

Communication can also be classified as either informal or formal
Formal communication is official, arranged and approved of by the relevant authorities in the organisation

[…]

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January 2023