communication Archives - Free ZIMSEC & Cambridge Revision Notes

Surface and Airmail

By garikaib|2025-02-12T09:31:54+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

An Airmail envelope. Image credit prexie-era.org ZIMSEC O Level Commerce Notes: Communication: Surface and Airmail

Both forms of mail are often colloquially referred to as snail mail.

Surface mail

mail is sent by land to its destination.
Ordinary envelopes are used.
The postage cost is low.
The delivery time is […]

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Visual Communication

By garikaib|2025-02-12T09:16:46+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Visual Communication Image credit dmcmedicalgroup.com

ZIMSEC O Level Business Studies Notes: Visual Communication

is the expression of information and ideas using visual aids or aids
it includes body language and gestures
it may also include the use of photographs, charts, graphs, and diagrams to enforce or demonstrate ideas or data.
The use […]

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Private Bags and Post Office Boxes

By garikaib|2025-02-12T09:33:11+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Post Office Boxes. Image credit blogspot.com ZIMSEC O Level Commerce Notes: Communication: Private Bags and Post Office Boxes

Post Office Boxes.

Are used by people without street addresses to receive mail.
Boxes are rented from the Post Office.
Boxes are built on the outside walls of the Post […]

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Upward, Downward, Horizontal Communication

By garikaib|2025-02-12T09:25:52+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Horizontal communication is between peers. Image credit life.wevorce.com

ZIMSEC O Level Business Studies Notes: Leadership: Upward, Downward, Horizontal Communication

When it comes to direction communication can be classified as horizontal, downward or upward
Downward communication follows the chain of command from the topmost levels to the subordinates
This can be used […]

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Business Reply services and Post Restante

By garikaib|2025-02-12T09:34:18+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Business Reply service. Image credit easyenvelopes.com ZIMSEC O Level Commerce Notes: Communication: Business Reply services and Post Restante

Business reply service.

The service is used in market research:
to encourage responses.
The respondent does not pay postage or the postage is already prepaid by sender.
The sender first obtains […]

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The Grape Vine: Informal vs Formal Communication

By garikaib|2025-02-12T09:27:33+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

The grape vine gives it’s name to the informal communication process. Image credit cliparts.co

ZIMSEC O Level Business Studies Notes:The Grape Vine: Informal vs Formal Communication

Communication can also be classified as either informal or formal
Formal communication is official, arranged and approved of by the relevant authorities in the organisation

[…]

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Registered Mail and Recorded Deliveries

By garikaib|2025-02-12T09:35:38+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Registered mail. Image credit grosvenorauctions.com ZIMSEC O Level Commerce Notes: Communication: Registered Mail and Recorded Deliveries

Registered mail.

Used to send cash and valuables like certificates.
Special envelopes are used.
Articles must be handed over the counter.
A receipt is obtained as proof of postage.
They can be traced if lost.
Can […]

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Ways of communicating in business

By garikaib|2025-02-12T09:29:31+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Phones are a popular means of communication within businesses. Image credit accessableliving.com

ZIMSEC O Level Business Studies Notes: Leadership:Ways of communicating in business

There are multiple ways of communication within businesses
Sometimes the word methods of communication is used to refer to ways of communication
Each way has it’s own advantages […]

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Free posts and Franking machines

By garikaib|2025-02-12T09:39:10+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

A franking machine. Image credit ashcroftmailingsolutions.co.uk ZIMSEC O Level Commerce Notes: Communication: Free posts and Franking machines

Free post

This service is a variation of the business reply service.
The user needs to seek for approval from the post office.
If he is granted access the user […]

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Communication in business: Open meeting

By garikaib|2025-02-12T09:36:28+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Business Meeting. Image credit atlantablackstar.com

ZIMSEC O Level Business Studies Notes: Communication: Open meeting

Is a formal or informal gathering of individuals that deliberately come together to deliberate on certain issues of importance to the organisation and its members
Formal meetings are planned, officially recognised by the organisation and have a agenda […]

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February 2025