February 2025

Business Reply services and Post Restante

By |2025-02-12T09:34:18+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Business Reply service. Image credit easyenvelopes.com Business Reply service. Image credit easyenvelopes.com ZIMSEC O Level Commerce Notes: Communication: Business Reply services and Post Restante

Business reply service.

  • The service is used in market research:
  • to encourage responses.
  • The respondent does not pay postage or the postage is already prepaid by sender.
  • The sender first obtains […]
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The Grape Vine: Informal vs Formal Communication

By |2025-02-12T09:27:33+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

The grape vine gives it’s name to the informal communication process. Image credit cliparts.co

ZIMSEC O Level Business Studies Notes:The Grape Vine: Informal vs Formal Communication

  • Communication can also be classified as either informal or formal
  • Formal communication is official, arranged and approved of by the relevant authorities in the organisation

    • […]

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Registered Mail and Recorded Deliveries

By |2025-02-12T09:35:38+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Registered mail. Image credit grosvenorauctions.com Registered mail. Image credit grosvenorauctions.com ZIMSEC O Level Commerce Notes: Communication: Registered Mail and Recorded Deliveries

Registered mail.

  • Used to send cash and valuables like certificates.
  • Special envelopes are used.
  • Articles must be handed over the counter.
  • A receipt is obtained as proof of postage.
  • They can be traced if lost.
  • Can […]
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Ways of communicating in business

By |2025-02-12T09:29:31+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Phones are a popular means of communication within businesses. Image credit accessableliving.com

ZIMSEC O Level Business Studies Notes: Leadership:Ways of communicating in business

  • There are multiple ways of communication within businesses
  • Sometimes the word methods of communication is used to refer to ways of communication
  • Each way has it’s own advantages […]
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Free posts and Franking machines

By |2025-02-12T09:39:10+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

A franking machine. Image credit ashcroftmailingsolutions.co.uk A franking machine. Image credit ashcroftmailingsolutions.co.uk ZIMSEC O Level Commerce Notes: Communication: Free posts and Franking machines

Free post

  • This service is a variation of the business reply service.
  • The user needs to seek for approval from the post office.
  • If he is granted access the user […]
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Communication in business: Open meeting

By |2025-02-12T09:36:28+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Business Meeting. Image credit atlantablackstar.com

ZIMSEC O Level Business Studies Notes: Communication: Open meeting

  • Is a formal or informal gathering of individuals that deliberately come together to deliberate on certain issues of importance to the organisation and its members
  • Formal meetings are planned,  officially recognised by the organisation and have a agenda […]
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Expedited Mail Service

By |2025-02-12T09:40:12+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

USPS EMS packages. Image credit usps.com USPS EMS packages. Image credit usps.com ZIMSEC O Level Commerce Notes: Communication: Expedited Mail Service

Expedited Mail Service.

  • Used when items need to reach their destination quickly and safely.
  • I used to send valuable articles e.g. certificates or documents.
  • The sender hands the parcel over the post office counter.
  • The EMS […]
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Communication in business: Face to face

By |2025-02-12T09:37:55+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Interpersonal communication. Image credit darryllshaw.co.uk

ZIMSEC O Level Business Studies Notes: Leadership:One to one (interpersonal communication)

  • It is the exchange of information and ideas between two people
  • It involves face to face communication, verbal/spoken communication and non-verbal communication in form of gestures
  • It is the most frequently used form of communication when […]
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