February 2025

Communication introduction and its importance

By |2025-02-12T09:30:51+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Communication. Image credit wordpress.com Communication. Image credit wordpress.com ZIMSEC O Level Commerce Notes: Communication: Communication introduction and its importance

  •  is the imparting or exchanging of information or news.
  • In Commerce communication refers to the sending and receiving information from one person to another through postal or telecommunication services.

The importance of communication

  • Allows the sending […]
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Written Communication

By |2025-02-12T09:16:10+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Written Communication. Image credit theodysseyonline.com

ZIMSEC O Level Business Studies Notes: Written Communication

  • Involves any type of message that involves the use of the written word
  • It includes things like emails, reports, letters, instant messages (Whatsapp and Facebook)

Advantages

  • Same message can be delivered to different receives with speed e.g. an […]
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Visual Communication

By |2025-02-12T09:16:46+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Visual Communication Image credit dmcmedicalgroup.com

ZIMSEC O Level Business Studies Notes: Visual Communication

  • is the expression of information and ideas using visual aids or aids
  • it includes body language and gestures
  • it may also include the use of  photographs, charts, graphs, and diagrams to enforce or demonstrate ideas or data.
  • The use […]
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Private Bags and Post Office Boxes

By |2025-02-12T09:33:11+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Post Office Boxes. Image credit blogspot.com Post Office Boxes. Image credit blogspot.com ZIMSEC O Level Commerce Notes: Communication: Private Bags and Post Office Boxes

Post Office Boxes.

  • Are used by people without street addresses to receive mail.
  • Boxes are rented from the Post Office.
  • Boxes are built on the outside walls of the Post […]
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Upward, Downward, Horizontal Communication

By |2025-02-12T09:25:52+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Horizontal communication is between peers. Image credit life.wevorce.com

ZIMSEC O Level Business Studies Notes: Leadership: Upward, Downward, Horizontal Communication

  • When it comes to direction communication can be classified as horizontal, downward or upward
  • Downward communication follows the chain of command from the topmost levels to the subordinates
  • This can be used […]
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Business Reply services and Post Restante

By |2025-02-12T09:34:18+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Business Reply service. Image credit easyenvelopes.com Business Reply service. Image credit easyenvelopes.com ZIMSEC O Level Commerce Notes: Communication: Business Reply services and Post Restante

Business reply service.

  • The service is used in market research:
  • to encourage responses.
  • The respondent does not pay postage or the postage is already prepaid by sender.
  • The sender first obtains […]
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The Grape Vine: Informal vs Formal Communication

By |2025-02-12T09:27:33+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

The grape vine gives it’s name to the informal communication process. Image credit cliparts.co

ZIMSEC O Level Business Studies Notes:The Grape Vine: Informal vs Formal Communication

  • Communication can also be classified as either informal or formal
  • Formal communication is official, arranged and approved of by the relevant authorities in the organisation

    • […]

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Registered Mail and Recorded Deliveries

By |2025-02-12T09:35:38+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Registered mail. Image credit grosvenorauctions.com Registered mail. Image credit grosvenorauctions.com ZIMSEC O Level Commerce Notes: Communication: Registered Mail and Recorded Deliveries

Registered mail.

  • Used to send cash and valuables like certificates.
  • Special envelopes are used.
  • Articles must be handed over the counter.
  • A receipt is obtained as proof of postage.
  • They can be traced if lost.
  • Can […]
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Ways of communicating in business

By |2025-02-12T09:29:31+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Phones are a popular means of communication within businesses. Image credit accessableliving.com

ZIMSEC O Level Business Studies Notes: Leadership:Ways of communicating in business

  • There are multiple ways of communication within businesses
  • Sometimes the word methods of communication is used to refer to ways of communication
  • Each way has it’s own advantages […]
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