February 2025

Expedited Mail Service

By |2025-02-12T09:40:12+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

USPS EMS packages. Image credit usps.com USPS EMS packages. Image credit usps.com ZIMSEC O Level Commerce Notes: Communication: Expedited Mail Service

Expedited Mail Service.

  • Used when items need to reach their destination quickly and safely.
  • I used to send valuable articles e.g. certificates or documents.
  • The sender hands the parcel over the post office counter.
  • The EMS […]
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Communication in business: Face to face

By |2025-02-12T09:37:55+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Interpersonal communication. Image credit darryllshaw.co.uk

ZIMSEC O Level Business Studies Notes: Leadership:One to one (interpersonal communication)

  • It is the exchange of information and ideas between two people
  • It involves face to face communication, verbal/spoken communication and non-verbal communication in form of gestures
  • It is the most frequently used form of communication when […]
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Other Services offered by the Post Office

By |2025-02-12T09:40:47+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Image credit auspost.com.au Image credit auspost.com.au ZIMSEC O Level Commerce Notes: Communication: Other Services offered by the Post Office

Parcel post.

  • Surface mail parcels are limited to a mass of 10kg
  • Ideal for trade samples and goods in mail order.
  • Parcels from other countries are opened to comply with customs and legal requirements of each […]
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Communication in Business: Emails

By |2025-02-12T09:39:04+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Gmail Email. Image credit play.google.com

ZIMSEC O Level Business Studies Notes: Leadership:Communication in Business: Emails

  • Refers to electronic messages send from one computer/smart device to another
  • It takes place on the internet
  • Both the user and the sender have an address in the form of user@example.com
  • The sender can send messages to […]
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Telephone

By |2025-02-12T09:41:53+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Image credit globe-views.com Image credit globe-views.com ZIMSEC O Level Commerce Notes: Communication: Telephone

Telephone

  • Rented from Tel One.
  • Allows dialogue between the parties involved.
  • Replies are immediate if the person is present to receive the phone call.
  • Calls can be dialed directly using STD.
  • Calls can be made locally or internationally.
  • Subscribers are allocated unique numbers.
  • Subscriber’s numbers […]
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Communication in Business: Notice Boards

By |2025-02-12T09:39:48+02:00February 12th, 2025|Notes, O Level Business Studies Notes, Ordinary Level Notes|

Notice Board. Image credit blogspot.google.com

ZIMSEC O Level Business Studies Notes: Leadership: Communication in Business: Notice Boards

  • Is a surface intended for the posting of public messages
  • For example upcoming meetings, events, provide information, announce a sale etc
  • They are also known as bulletin boards, notice boards or pin boards or simply […]
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Telex and Videoconferencing

By |2025-02-12T09:42:56+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Video conference room. Image credit color-tone.com Video conference room. Image credit colortone-av.com ZIMSEC O Level Commerce Notes: Communication: Telex and Teleconferencing

Telex

  • Uses a teleprinter and a telephone.
  • Messages can be received even if the office is closed.
  • Can operate unattended.
  • Provides a written record.
  • Has a telex number
  • The message can be corrected before sending it.

Video […]

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Commerce: The Communication Process

By |2025-02-12T08:57:30+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

ZIMSEC O Level Commerce Notes:  Communication: The communication process

  • Communication is the secret sauce of civilisation and makes us who we are
  • Communication can be defined as the exchange of information, ideas, opinions and feelings
  • The process of communication and it’s stages can be shown on a diagram such shown below

communications_model-min The […]

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Fax (Facsimile)

By |2025-02-12T09:43:50+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

Fax Machine. Image credit cultarmix.com Fax Machine. Image credit cultarmix.com ZIMSEC O Level Commerce Notes: Communication: Fax (Facsimile)

Facsimile (Fax)

  • The machine consists of a photocopier and a telephone circuit.
  • Fast way of sending and receiving information.
  • Used when speed is required.
  • Produces information as it is (exact copies/replicas of the send documents are received)
  • Ideal for […]
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Commerce: Effective Communication

By |2025-02-12T08:59:17+02:00February 12th, 2025|Notes, O Level Commerce Notes, Ordinary Level Notes|

ZIMSEC O Level Commerce Notes:  Communication: Effective Communication

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