consumer protection Archives - Free ZIMSEC & Cambridge Revision Notes

Consumer Rights

Image credit thestylemedic.com Image credit thestylemedic.com ZIMSEC O Level Commerce Notes: Consumer Rights

The right to basic human needs:
consumers must have access to basic needs such as food, clothing, water, shelter, education and health care.
The right to safety:
Consumers must be protected against goods and service or production processes which are dangerous […]

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Furniture shop. Image credit houseofpedias.com ZIMSEC O Level Commerce Notes: Hire Purchase Act

During the Hire Purchase period the goods are insured and owned by the seller.
Allows the consumer to have a “cooling off” period if the agreement is signed outside the trader’s premises during which […]

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Consumer protection. Image credit ebony.com ZIMSEC O Level Commerce Notes: Importance of Consumer protection

Importance of consumer protection.

Consumers need to be protected from and against:
Misleading advertisements which make false claims for example, “This herb can cure all forms of ailments including AIDS and Cancer.”
Indecent or immoral […]

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Image credit madamenoire.com ZIMSEC O Level Commerce Notes: How the government protects consumers

The Government

The government via Parliament passes various ACTS to protect consumers including:
The Hire Purchase Act which guards against unfair and unlawful repossession of goods bought on credit.
Consumer Safety Act which ensures that products are safe […]

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ZIMSEC O Level Commerce Notes: The Consumer Council of Zimbabwe (CCZ)

Receives complaints from consumers and then investigates them.
Settles disputes via arbitration between consumers and traders.
Files lawsuits on behalf of consumers.
Educates consumers on their rights.
Provides advice to consumers, ie. advises consumers to buy wisely by comparing prices and quality of products.
Conducts spot checks to […]

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Image credit businessdaily.co.zw ZIMSEC O Level Commerce Notes: The Standards Association of Zimbabwe (SAZ)

Adopts and adapts international standards of products, performance, safety and quality.
Prepares standards of products for Zimbabwean manufacturers.
Issues copies of standards specification to producers.
Tests products for quality.
Authorises companies to use the SAZ seal of approval.
Ensures that […]

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image credit sheknows.com ZIMSEC O Level Commerce Notes: Consumers

Consumers themselves can protect themselves and their interests by practising the following:
Prepare a shopping list and budget what to buy so as to avoid impulse buying.
Do window-shopping in order to compare prices and quality of goods from different shops […]

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